• Kicking the branch habit

    OPINION In a world where the bank is no longer a place you go, and banking has become something you just do ('Banking's new normal), the role of branches is back in the spotlight. The prospect of closing branches — always a sensitive political issue— has returned, following the release of ...

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  • Cloudy with a chance of competition

    OPINION The plans for Sony Bank in Australia, Rogers Bank in Canada and Movenbank in the US  are all proof banking competition of the future is going to come from non-traditional players. The first big driver for this is the mobile channel, which is leading to a rethink of the way people can ...

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*Online Banking Review

  • True cloud banking True cloud banking

    The cloud banking bubble is about to burst, argues Gartner, if banks don't take cloud computing initiativ...

  • Crime busting Crime busting

    There are a plethora of financial crime solution vendors whose services help banks fight fraud and money...

  • The smartphone call The smartphone call

    Having a mobile app on your website is not the same as having a mobile strategy. So why should you tap i...

  • A virtual banking ID A virtual banking ID

    Ambitious start-up miiCard has gone live with its virtual identity card, leveraging existing online fina...

  • Carry on banking? Carry on banking?

    Telecommunications carriers trying to muscle in on the mobile wallet and payments space are obtaining ba...

  • Buying your anonymity Buying your anonymity

    The benefits of an anonymous worldwide digital currency are many, although its appeal to the criminal e...

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Guest columnists

  • Reframing identity Reframing identity

    Instead of breaking down and then re-building identity silos, we simply need to reframe them BY STEP...

  • Social reticence Social reticence

    Are banks leveraging social media to switch up their customer service or marketing campaigns? Not enough...

  • Banking's new normal Banking's new normal

    The 'new normal' for banking's future looks set to be one that we could never have imagined... BY BRE...

  • Touchdown on touch poi... Touchdown on touch points

    No matter how you interact with customers - branches, call centres, online, mobile, social networks or e...

  • BI without the BS... BI without the BS...

    Business intelligence applied with meaning would give customers insight into their banking, and a brilli...

  • Websites take heat Websites take heat

    Regulators are keeping financial services websites under close scrutiny and making content disclosure re...

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Retail Banking Review

  • Greenlight for report ... Greenlight for report cards

    Australian banks are well represented in global rankings for sustainability reporting.  Standards vary a...

  • Can't complain Can't complain

    CHOICE and others are pushing for even greater transparency about what customers are complaining about t...

  • Kiwbank's straight sho... Kiwbank's straight shooter

    CEO Paul Brock says Kiwibank's business is all about making everything straightforward and as easy as po...

  • Fairer, simpler what? Fairer, simpler what?

    The Federal Government's feeble attempt to seek so-called input on consumer credit legislation has been ...

  • Coulda been a contende... Coulda been a contender..

    Australia Post's hopes of becoming a serious contender in banking seem to be lost in the mail... BY ...

  • Cash and convenience Cash and convenience

    Further consolidation among independent operators and innovation in ATM functionality will characterise ...

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The Better Banking Blog - recent posts

  • Kicking the branch habit Kicking the branch habit

    OPINION In a world where the bank is no longer a place you go, and banking has become something you just do ('Banking's new normal), the role of branches is back in the spotl...

  • Cloudy with a chance of competition Cloudy with a chance of competition

    OPINION The plans for Sony Bank in Australia, Rogers Bank in Canada and Movenbank in the US  are all proof banking competition of the future is going to come from non-tradit...

  • The downside of downtime The downside of downtime

    OPINION Bank technology has been in the headlines of late for all the wrong reasons. Online banking downtime is becoming a more frequent occurrence, or at least an occurrence...

  • Never mind, I'll do it myself... Never mind, I’ll do it myself…

    OPINION Connecting strong face-to-face service with online and mobile technology is one of the major challenges facing banks today, says Kiwibank chief Paul Brock (You can re...

  • Substance over style Substance over style

    OPINION The recent launch of the iPad2 did not disappoint Apple fans, with enough new additions to keep technology analysts entertained. Focus will now turn to the iPhone 5 a...

  • CBA's Facebook face-off CBA’s Facebook face-off

    BY CHARIS PALMER A night out with new friends could become very expensive for Commonwealth Bank staff. A draconian new social media policy document – obtained by Busines...

  • Competition takes a Swan dive... Competition takes a Swan dive…

    OPINION In January 2009, on the back of the worst financial crisis many had lived to experience, we asked if the industry was about to see the death of competition. The re...

  • Portability is possible, getting big four agreement a lot harder Portability is possible, getting big four agreement a lot harder

    OPINION National Australia Bank chief Cameron Clyne looked a little nervous when asked about account portability at yesterday’s Senate grilling, as testimony got underway i...

  • The return of the second tier The return of the second tier

    OPINION As Treasurer Wayne Swan prepares to release a package of banking reforms, and Senate committee members get ready to grill bankers about the level of competition i...

  • UBank readies mortgage for NAB experiment UBank readies mortgage for NAB experiment

    NEWS After more than a year in development, UBank will launch a mortgage product this Saturday, a source close to the bank told Online Banking Review. The launch comes at ...