Archive for 2010

  • Don't blow your budget Don’t blow your budget

    Integrating online budgeting tools within Internet banking is the future for personal financial management BY CHARIS PALMER Suncorp has launched an online budgeting tools integrated within its Internet banking platform. The My Tracker tool, developed in conjunction with online banking vendor ...

  • Trading places Trading places

    Millions of Aussies switch banks every year. However APCA says reducing the barriers to switching would enhance the utility of the payments system. BY CHARIS PALMER Bank account portability looks set to be debated within coming months, with the issue featuring in the submissions of several p...

  • Going offline cops Flack Going offline cops Flack

    Firstfolio chief Mark Flack says that offering online customers an offline experience is a big mistake BY CHARIS PALMER UBank's plans to launch a mortgage product have been delayed by the technical glitch that affected the payment transactions of thousands of NAB customers, a source close to ...

  • Glitches and tweets Glitches and tweets

    NAB's recent batch processing failure had a big impact on customers. It was also a test for the bank's relatively new social media service team BY ELTON CANE The failure of NAB's batch payments processing and subsequent transaction delays and duplication for customers was big news in late No...

  • Channel surfing Channel surfing

    Direct and self-serve online channels are likely to ride a crest in the next three years, predict senior bank executives BY SHU FHANG SOH Three out of four Australians use Internet banking to manage their savings accounts, credit cards, transaction accounts and mortgages, according to the 20...

  • The question of quality The question of quality

    Quality is not about the production and uniformity of your product. Nor is it about putting the stamp of approval on repeatable 'crap' BY STEPHEN WILSON In the early 1990s, I worked for the first medical device company to be certified under the then new ISO 9000 quality management standard. We...

  • Breached and beached? Breached and beached?

    Privacy breaches by professional contact centre operators left many bank customers high and dry in a recent test of privacy security. BY PETER GRIST Privacy and security concerns remain a critical issue for banks as more people manage their finances via the internet and mobile phones. Ho...

  • Portability is possible, getting big four agreement a lot harder Portability is possible, getting big four agreement a lot harder

    OPINION National Australia Bank chief Cameron Clyne looked a little nervous when asked about account portability at yesterday’s Senate grilling, as testimony got underway in the current inquiry into banking competition. Given he had just moments before pointed out it’s the cost and time of...

  • The return of the second tier The return of the second tier

    OPINION As Treasurer Wayne Swan prepares to release a package of banking reforms, and Senate committee members get ready to grill bankers about the level of competition in their sector, it’s clear we could soon seen the return of the second tier. From out of cycle rate rises, to disrupti...

  • UBank readies mortgage for NAB experiment UBank readies mortgage for NAB experiment

    NEWS After more than a year in development, UBank will launch a mortgage product this Saturday, a source close to the bank told Online Banking Review. The launch comes at a challenging time, with the group beaten to market this week by Firstfolio, and broker Mortgage Choice hot on its heels. ...

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