Comments on: Did ANZ open a new branch and forget to staff it?

By: My Twitter hero « E-Learning Provocateur

My Twitter hero « E-Learning Provocateur — Tue, 01 Mar 2011 08:17:42 +0000

[...] on Twitter, but I couldn’t find it. So I googled “ANZ Twitter” and stumbled upon Did ANZ open a new branch and forget to staff it? – not a good [...]

By: Twitter and the big banks | Public Relations Sydney

Twitter and the big banks | Public Relations Sydney — Wed, 30 Jun 2010 05:09:34 +0000

[...] Review Media’s article, ‘Did ANZ open a new branch and forget to staff it?’ discusses how the big banks overseas are using social media and how. in Australia, ANZ Bank [...]

By: Zen

Zen — Wed, 23 Jun 2010 06:39:05 +0000

Communicating with a bank through twitter has got potential scam written all over it.

By: Alex Manchester

Alex Manchester — Wed, 23 Jun 2010 06:20:21 +0000

Some of the individual branches are also taking it on.

I saw a @westpacsurryhil account advertised in the window of said branch, with an official Twitter sticker next to it. Shame the user name is cut short. This branch also has a facebook page.

http://twitter.com/westpacsurryhil

http://www.facebook.com/pages/Surry-Hills-Australia/Westpac-Surry-Hills/270587130439

By: Adam Allan

Adam Allan — Wed, 23 Jun 2010 01:30:39 +0000

Charis

One of the reasons that may be holding them back is the content limitations associated with Twitter and the ability to closely craft the right response for customers. Previously there were security concerns but these seem to be gradually overcome. I would be interested to know what type of queries/messages Wells Fargo are handling via Twitter.

Adam