September 13, 2010
The human touch
Just one year after winning an award for Australia’s best phone banking service,
Suncorp Bank has ditched voice recognition
BY ELTON CANE
Suncorp Bank has removed the speech recognition call routing from its phone banking service, while retaining the touch-tone menu for common tasks such as account balance requests.
Personal and business customers calling 13 11 75 can now speak directly to a Suncorp agent 24 hours a day. seven days a week.
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Written by: Charis
Filed Under: Retail Banking Review, Retail distribution & delivery
Tags: customer service, human service, phone service, speech recognition, Suncorp
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- The machinations of humanity | Banking Review 09-13-2010 at 2:52 pm
