Banking Review

Can’t complain

CHOICE and others are pushing for even greater transparency
about what customers are complaining about to their banks

BY ELTON CANE

The submission by consumer advocacy group CHOICE of its Better Banking report to the Senate inquiry into banking competition has caused some waves in Australia’s banking community.

While banks are fairly well prepared for some of the recommendations, from account portability to removal of exit fees, which are already being addressed by regulators or being investigated by the Senate inquiry, the call for total transparency of customer complaints is a different matter entirely.
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