Author Archive

  • Kicking the branch habit Kicking the branch habit

    OPINION In a world where the bank is no longer a place you go, and banking has become something you just do ('Banking's new normal), the role of branches is back in the spotlight. The prospect of closing branches — always a sensitive political issue— has returned, following the release of ...

  • True cloud banking True cloud banking

    The cloud banking bubble is about to burst, argues Gartner, if banks don't take cloud computing initiatives seriously enough BY CHARIS PALMER Banks need to move beyond private cloud computing to cloud banking if they are to capitalise on the financial benefits and new business models offered ...

  • Reframing identity Reframing identity

    Instead of breaking down and then re-building identity silos, we simply need to reframe them BY STEPHEN WILSON 'Break down the silos" is one of the catch cries of modern management practice, and a special rallying call in the Federated Identity movement. Nobody denies that myriad passwords a...

  • Social reticence Social reticence

    Are banks leveraging social media to switch up their customer service or marketing campaigns? Not enough, it seems BY JAROSLAW KNAPIK Salesforce.com has a vision of a social enterprise - an enterprise that leverages the social media and networks ecosystem. We are now in an era of social revo...

  • Banking's new normal Banking’s new normal

    The 'new normal' for banking's future looks set to be one that we could never have imagined... BY BRETT KING Recently, I've been discussing with bankers, economists, strategists and futurists the future of the banking industry. At a time when we've got the likes of Occupy Wall Street (#OWS) t...

  • Crime busting Crime busting

    There are a plethora of financial crime solution vendors whose services help banks fight fraud and money laundering, but which ones do it best? BY JAROSLAW KNAPSIK The cost of combating financial crime is on the rise. This in turn is driving banks to seek synergies between anti-fraud and ant...

  • The smartphone call The smartphone call

    Having a mobile app on your website is not the same as having a mobile strategy. So why should you tap into the smartphone phenomenon? BY SIMON VAN WYK You may have seen that Google/IPSOS recently published some interesting research findings on smartphone usage around the globe. While Austra...

  • A virtual banking ID A virtual banking ID

    Ambitious start-up miiCard has gone live with its virtual identity card, leveraging existing online financial accounts to validate the online purchase of further products BY ELTON CANE MiiCard, a start-up company that has regularly demonstrated its online identity proposition at financial co...

  • Carry on banking? Carry on banking?

    Telecommunications carriers trying to muscle in on the mobile wallet and payments space are obtaining banking licences left, right and centre BY BRETT KING The announcement that the Canadian carrier Rogers Telecom has applied for a banking licence should hardly come as a shock to the retail ...

  • Buying your anonymity Buying your anonymity

    The benefits of an anonymous worldwide digital currency are many, although its appeal to the criminal element is worrying BY PAUL DUCKLIN Two years ago, in 2009, an open-source, peer-to-peer digital cash system launched. Cutely called Bitcoin, it was based on an academically-flavoured pa...

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