Archive for Retail delivery & distribution
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Never mind, I’ll do it myself…
OPINION Connecting strong face-to-face service with online and mobile technology is one of the major challenges facing banks today, says Kiwibank chief Paul Brock (You can read the full issue in Retail Banking Review's March/April edition)). Regardless of the channel customers choose, they’r...
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UBank readies mortgage for NAB experiment
NEWS After more than a year in development, UBank will launch a mortgage product this Saturday, a source close to the bank told Online Banking Review. The launch comes at a challenging time, with the group beaten to market this week by Firstfolio, and broker Mortgage Choice hot on its heels. ...
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Who or what will fund the next round of PFM?
Personal financial management provider Wesabe has stepped up its efforts to sign on more financial institutions with the launch of a website to support direct sales of its Springboard platform. Springboard offers a cloud-based services model for financial institutions that want to offer budgetin...
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Online savings threatened by new prudential framework
The providers of Australia’s most popular online savings accounts are preparing to go head to head with APRA over proposed changes to prudential standards that could threaten their entire business model. The regulator is updating Prudential Standard APS 210, which deals with liquidity risk man...
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Tales of customer service
Two recent tales of customer service from banks have shown that the luck of the draw when it comes to a bank and its staff has a lot to do with customer satisfaction.Take the experience of Sundeep Kapur, Director Strategic Marketing - Ecommerce at NCR Corporation. While on a business trip to India h...
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Mint.com sold to Intuit in US$170m deal. Will we ever see an equivalent launched by an Australian company?
Personal financial management service provider Mint.com has been sold to Intuit (the owner of Quicken) in a deal worth US$170 million. Mint.com was privately owned, recently securing US$14 million in additional VC funding. Mint.com makes money by charging banks and other service providers a fee w...
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Let’s have a debate about bank account portability
Australia’s payments industry has dodged a bullet in the latest review of payment system reforms, but will need to continue to develop the EFTPOS scheme and M@MBO project if it is to convince the Reserve Bank to step away entirely from interchange fee regulation.Although the industry has revived M...
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To everything, churn, churn, churn…
Many organisations operate on the premise that it is better to save an existing customer than it is to find a new one. The theory being that the time and cost to discover, convince and convert new customers is far more expensive than keeping an existing customer.After several decades with one bank t...
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The future for payments – we’ll discuss it at BarCampBank
If there’s one sector in banking that looks set to transform dramatically in the next few years it’s payments. The investors behind oneTXT and MoBank must agree, having gambled millions of dollars on start-ups seeking to capitalise on mobile and social network payments.The mobile & social ne...
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Peer-to-peer lending treading water in Australia?
Peer-to-peer lender Lending Hub launched this week, joining existing Australian players iGrin and Fosik.Led by former investment banker Ivan Mantelli, Lending Hub has been in development since 2007, at the height of the gold rush towards peer-to-peer lending start-ups.The financial world has changed...
