Archive for Featured
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The machinations of humanity
OPINION If just one customer was expecting to be served via a new communication channel, iinet would find a way to manage it, says iinet head of customer service Paul Cahill (Are you being served?). Telecommunication companies aren't known for their high levels of customer service, but the wor...
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AMBER grows up
In her second year, AMBER has set her sights on new horizons BY CHARIS PALMER The 2010 AMBER Awards have been expanded to encompass a greater range of categories, reflecting the growing interest from consumers, business and government. “In her second year, AMBER is growing,” says cofou...
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Banking goes postal
Sure, Australia Post has more than 3,300 outlets, but that alone is not enough to attract and retain banking customers BY CHARIS PALMER Australia Post should focus on niche banking segments and direct channels if it is to offer a real banking alternative, say leading financial services consu...
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Kabbage thinks deep about data
A US online business lending organisation has sprouted that CEO Robert Frohwein hopes will be no small potatoes BY CHARIS PALMER Online business lending start-up Kabbage is looking for an Australian bank partner with Asian reach, as it plans to expand beyond the US. Kabbage launched last ...
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Finance with faith
The Australian Government is chasing the Islamic dollar in an effort to be the leading Asia Pacific hub for Islamic finance BY ELTON CANE Today there are only four organisations offering Islamic finance in Australia. But this is something the Federal Government is hoping to change, as it revi...
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PayPal hatches plans
PayPal is looking to grow its market penetration for online payments by engaging developers through a competition and startup incubator scheme BY ELTON CANE Despite some teething problems, PayPal has taken its developer community engagement to a new level since the November launch of its PayP...
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Checks in the mail
Australia Post's new MD has banking in his veins. Will he parcel up a new financial services offering for the business? BY CHARIS PALMER Speculation is mounting within the banking sector that Australia Post may ramp up its financial services offering, following the appointment of former NAB ...
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Pocket rocket
Apple's new iPad is likely to help mobile users consume content like never before, as it offers the power of a PC in a more portable size BY CHARIS PALMER The introduction of the iPad by Apple is likely to drive greater uptake of both online and mobile banking, say technology watchers. T...
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Stable and able
New York and London may be in for a shakeup as the banking market moves offshore. Is Sydney ready to be the next hub? BY CHARIS PALMER For the first time in its history, Sydney's financial sector is preparing to take on much larger rivals New York and London as a world-leading financial serv...
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Reality check
The Commonwealth Bank has begun experimenting with augmented reality in marketing campaigns as the industry investigates what role the technology could play in customer service and content delivery. The bank integrated augmented reality into a campaign pitched at 14-17 year olds, as part of a com...
