Archive for Guest columnists
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Reframing identity
Instead of breaking down and then re-building identity silos, we simply need to reframe them BY STEPHEN WILSON 'Break down the silos" is one of the catch cries of modern management practice, and a special rallying call in the Federated Identity movement. Nobody denies that myriad passwords a...
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Social reticence
Are banks leveraging social media to switch up their customer service or marketing campaigns? Not enough, it seems BY JAROSLAW KNAPIK Salesforce.com has a vision of a social enterprise - an enterprise that leverages the social media and networks ecosystem. We are now in an era of social revo...
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Banking’s new normal
The 'new normal' for banking's future looks set to be one that we could never have imagined... BY BRETT KING Recently, I've been discussing with bankers, economists, strategists and futurists the future of the banking industry. At a time when we've got the likes of Occupy Wall Street (#OWS) t...
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Touchdown on touch points
No matter how you interact with customers - branches, call centres, online, mobile, social networks or even tablets - customer analytics will help you engage and profit BY MARIA SIT It was encouraging to see that customer analytics was a key topic on the agenda for the Technology and Innovat...
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BI without the BS…
Business intelligence applied with meaning would give customers insight into their banking, and a brilliant experience BY ROB MILLS Australian banks have arrived at a technological crossroads. On the one hand, they have real value to offer their customers by virtue of the rich information the...
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Websites take heat
Regulators are keeping financial services websites under close scrutiny and making content disclosure requirements crystal clear BY DAVID JACOBSON Financial services websites are no longer optional marketing tools. Regulators now mandate that disclosure of certain issues must be made on a we...
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Identity crises
Identity wars have been fought and lost as major players pull out and admit defeat, but who's making advances in the field? BY STEPHEN WILSON The Digital Identity movement is in crisis. Recent months have seen Microsoft shelve its Cardspace offering and cede leadership in this space. The lea...
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Politically correct PCI
Australian retailers are making life too easy for fraudsters BY JOHN BANFIELD The ecommerce industry in Australia has seen tremendous growth in recent years. Australians have welcomed the trend towards e-retailing and more businesses are selling online now than ever before. As a result, ca...
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Give me an ’s’!
No one is shaking pom poms with excitement and standing up and cheering for the US's pluralisation of internet IDs BY STEPHEN WILSON It's amazing what the omission of a single letter 's' can do to the meaning of a complex idea, like digital identity. The National Strategy for Trusted Iden...
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Customer focus pocus
Banks are working a little magic to make sure their customers have the best service experience possible BY BRAD MEEHAN If we are to believe the advertising, it seems that retail banking these days is all about the customer. All banks highlight their customer focus and, as a result, customer ex...
