Archive for Guest columnists
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Plan your compliance
Business continuity and price signalling are two issues at the top of compliance watch lists in 2011 BY DAVID JACOBSON GFC or not, the volume of new legislation, and its complexity, increases every year. As evidence, look at the calendar of compliance changes scheduled this year at the end...
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Channel surfing
Direct and self-serve online channels are likely to ride a crest in the next three years, predict senior bank executives BY SHU FHANG SOH Three out of four Australians use Internet banking to manage their savings accounts, credit cards, transaction accounts and mortgages, according to the 20...
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The question of quality
Quality is not about the production and uniformity of your product. Nor is it about putting the stamp of approval on repeatable 'crap' BY STEPHEN WILSON In the early 1990s, I worked for the first medical device company to be certified under the then new ISO 9000 quality management standard. We...
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Breached and beached?
Privacy breaches by professional contact centre operators left many bank customers high and dry in a recent test of privacy security. BY PETER GRIST Privacy and security concerns remain a critical issue for banks as more people manage their finances via the internet and mobile phones. Ho...
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Seduced by Zeus
These are testing times for Internet banking security as the Zeus Trojan and botnet bewilders, blights and burgles millions of PC users BY STEPHEN WILSON The Zeus Trojan and botnet have bedevilled Internet banking for 18 months now. Specially designed to steal logon details, Zeus has infecte...
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Seek and ye shall find
An online purchasing behaviour study proves that although customers may be 'blind', they're open-minded enough to find what they're looking for... BY GREG MULLER A new study into consumer online purchasing behaviour from Google and Global Reviews has found 77 per cent of customers didn't know...
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Bereft thanks to EFT?
Has a glitch in an electronic payment left you deprived of funds? The EFT Code is now under review for the first time in 10 years... BY DAVID JACOBSON What are your rights when your online funds transfer is credited to the wrong financial institution, for example an account with a different ...
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The starship, Enterprise
Navigating the tangled web of Enterprise 2.0 enabled platforms is indeed an opportunity "to explore new strange worlds" in business... BY KATE CARRUTHERS Enterprise 2.0 has been defined as "the application of Web 2.0 technologies to workers using network software within an organisation or bus...
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Merger manoeuvres
When assessing a potential acquisition or merger, the ACCC must be satisfied markets will remain competitive before giving clearance BY DAVID JACOBSON In 2008, when the Australian Competition and Consumer Commission (ACCC) did not oppose the Commonwealth Bank's merger with BankWest and Westp...
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iPad or iFad?
Apple iPad sales may be astronomical; however, the gadget's computing ability and security limitations bring it crashing back to earth... BY SHU FHANG SOH Apple is reported to have sold 30,000 iPads on its first day of release in Australia, but do we really need another device alongside desk...
