Archive for Strategy

  • Carry on banking? Carry on banking?

    Telecommunications carriers trying to muscle in on the mobile wallet and payments space are obtaining banking licences left, right and centre BY BRETT KING The announcement that the Canadian carrier Rogers Telecom has applied for a banking licence should hardly come as a shock to the retail ...

  • Dirty data Dirty data

    Is bad data - inaccurate, outdated and incomplete information _ killing your customers' experience and interaction with you? How often has a customer called your company, only to have the operator ask for their details - again - or worse, to find that your company's records are out of date, inac...

  • On the virtual money? On the virtual money?

    Virtual currencies are a nightmare for governments to regulate, but social media savvy customers find them engaging and convenient BY CHARIS PALMER Virtual currencies such as Bitcoin are here to stay and represent an opportunity being overlooked by financial institutions, says Gartner bankin...

  • Acting on impulse Acting on impulse

    Westpac New Zealand took an idea spawned by a TED conference and turned it into an innovative mobile app for customers BY ELTON CANE Westpac New Zealand has launched an innovative impulse savings product to help New Zealanders save as impulsively as they spend. The free iPhone app Impulse...

  • Pie charts in your face Pie charts in your face

    Getting graphical information such as pie charts from your bank might be useful, but personalising it could really add true relevance BY BRETT KING At Finovate Europe recently we saw a lot of what I would generally classify as 'me too' Personal Financial Management efforts. While there were ...

  • Don't blow your budget Don’t blow your budget

    Integrating online budgeting tools within Internet banking is the future for personal financial management BY CHARIS PALMER Suncorp has launched an online budgeting tools integrated within its Internet banking platform. The My Tracker tool, developed in conjunction with online banking vendor ...

  • Going offline cops Flack Going offline cops Flack

    Firstfolio chief Mark Flack says that offering online customers an offline experience is a big mistake BY CHARIS PALMER UBank's plans to launch a mortgage product have been delayed by the technical glitch that affected the payment transactions of thousands of NAB customers, a source close to ...

  • Bankers dance to Mambo Bankers dance to Mambo

    BPAY is again trying to revive its Me at My Bank Online payments scheme, which will help fine-tune bank account portability BY CHARIS PALMER BPAY's controversial MAMBO project is a step closer to becoming reality with the appointment of an unnamed vendor to help develop the product. MAMBO...

  • Citibank's urban sprawl Citibank’s urban sprawl

    Citibank is spearheading a growth push in Australia with a host of new digital channels and single sign-on for access to global accounts BY ELTON CANE Similar to its rival, global bank HSBC, Citibank makes much of its international reach in marketing campaigns to consumers and corporates. It...

  • AMBER grows up AMBER grows up

    In her second year, AMBER has set her sights on new horizons BY CHARIS PALMER The 2010 AMBER Awards have been expanded to encompass a greater range of categories, reflecting the growing interest from consumers, business and government. “In her second year, AMBER is growing,” says cofou...

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