Archive for Retail Banking Review

  • Greenlight for report cards Greenlight for report cards

    Australian banks are well represented in global rankings for sustainability reporting.  Standards vary and comparisons are difficult, but this may soon change BY ELTON CANE The past decade has seen corporate citizenship and social responsibility reports become an important tool for compani...

  • Can't complain Can’t complain

    CHOICE and others are pushing for even greater transparency about what customers are complaining about to their banks BY ELTON CANE The submission by consumer advocacy group CHOICE of its Better Banking report to the Senate inquiry into banking competition has caused some waves in Australia'...

  • Kiwbank's straight shooter Kiwbank’s straight shooter

    CEO Paul Brock says Kiwibank's business is all about making everything straightforward and as easy as possible for the demanding customer BY CHARIS PALMER Kiwibank chief executive Paul Brock has been in the role for a little more than six months, but he's already overseen some major initiati...

  • Fairer, simpler what? Fairer, simpler what?

    The Federal Government's feeble attempt to seek so-called input on consumer credit legislation has been met with derision BY CHARIS PALMER Australia's major banks and mutuals have slammed the federal government over the consultation process and timeframe for consumer credit legislation amend...

  • Coulda been a contender.. Coulda been a contender..

    Australia Post's hopes of becoming a serious contender in banking seem to be lost in the mail... BY CHARIS PALMER Any hopes the industry and consumer advocates had of seeing Australia Post emerge as a viable competitor to the major banks appears to have evaporated, with Post's submission to ...

  • Cash and convenience Cash and convenience

    Further consolidation among independent operators and innovation in ATM functionality will characterise the Australian ATM market in 2011. BY ELTON CANE Despite the continued rapid rise of electroniuc payments volume in Australia, we are still a long way from a cashless society. And the role...

  • A mutual playing field A mutual playing field

    If mutuals are going to become the 'fifth pillar' of retail banking, everyone had better play nice... BY CHARIS PALMER Australia's mutual sector wants to secure 20 per cent of all retail bankijg business, says Abacus Australian Mutual chief executive Louise Petschler, as the sector capitalise...

  • Have account, will travel Have account, will travel

    New Zealand's new governing body for payments standards and infrastructure has introduced new account switching rules BY ELTON CANE Payments NZ, the new private company established by the New Zealand Bankers Association and Reserve Bank to manage domestic payments rules and standards, has hi...

  • The people take a hit The people take a hit

    The gloves are off as the Government and Opposition wade into the ring on the Commonwealth Bank's latest mortgage rate rise BY CHARIS PALMER November's 0.45 per cent mortgage rate rise by the Commonwealth Bank should sound a huge wake-up call for the Australian Competition and Consumer Commi...

  • Video hits Video hits

    Citibank's deployment of video-conferencing rooms in two new branches in Victoria and WA could herald the mainstream arrival of technology BY ELTON CANE Citibank has confirmed that video conference rooms will be included in its new branch plans in Australia, with two branches in Camberwell i...

« Older Entries