Posts Tagged banking innovation

  • Kiwbank's straight shooter Kiwbank’s straight shooter

    CEO Paul Brock says Kiwibank's business is all about making everything straightforward and as easy as possible for the demanding customer BY CHARIS PALMER Kiwibank chief executive Paul Brock has been in the role for a little more than six months, but he's already overseen some major initiati...

  • Lessons in the making Lessons in the making

    OPINION There's often no prize for being first in banking, which is why the fast follower strategy is so common. But being second, or for that matter, third, fourth or fifth, is only worthwhile if you learn from those who came before you. The industry is currently contemplating MAMBO 2.0 (Bank...

  • Bankers worry about political interference, but less losing sleep in Australia Bankers worry about political interference, but less losing sleep in Australia

    Political interference has overtaken liquidity as the next ‘banana skin’ the financial sector is likely to slip on, reveals the latest survey of bankers from the Centre for the Study of Financial Innovation. The survey of 450 senior executives from banks, analysts and regulators in 49 countries ...

  • PayPal dances with developers to drive innovation

    Back in July , following a discussion with Jeff Carter (who is back in Australia for this month’s Innovative Marketing conference), I asked : What if a bank were to open up development of applications to others in the same way Facebook does?The discussion Jeff and I were having revolved around the...

  • Is innovating at your bank like climbing Everest?

    The head of innovation with a large local bank once told me his job was like climbing Everest without oxygen. Innovation takes effort, an ability to play politics, and an almost unhealthy level of tenacity.Last month I was disheartened to hear Westpac GM David Backley talk of the ongoing challenge o...

  • Cash machines & the credit crunch

    Here are two startling different approaches to customer concerns in the current economic climate.The UK’s leading independent ATM operator, Cash Machine has taken an innovative approach the credit crunch. Cash Machine has begun installing ATMs that dispenses only £5 notes instead of the usual £1...

  • Banking Review Podcast launch

    Last week at our Online Banking Strategy forum I launched the Banking Review Podcast – a series of interviews with people with something interesting to say about the banking industry.The first interview is with James Gardner, head of innovation with UK bank Lloyds TSB. Please forgive the poor qual...

  • A banker’s view of innovation

    NAB head of consumer and commercial cards Sam Nickless yesterday acknowledged what many bankers know but few are willing to admit.Speaking at Cards & Payments 08 in Sydney, Nickless outlined why banks are usually late to the party on innovation - the need to grapple with complex systems, the wei...

  • Ending the fee for all

    Bank fees look set to become an election issue with politicians and consumer groups stepping up their campaigns on the back of a Senate inquiry into fair fees.A bill tabled by Family First Senator Steve Fielding seeks to prohibit penalty fees on failed transactions that are beyond the control of the...