Posts Tagged CBA
-
Acting on impulse
Westpac New Zealand took an idea spawned by a TED conference and turned it into an innovative mobile app for customers BY ELTON CANE Westpac New Zealand has launched an innovative impulse savings product to help New Zealanders save as impulsively as they spend. The free iPhone app Impulse...
-
The downside of downtime
OPINION Bank technology has been in the headlines of late for all the wrong reasons. Online banking downtime is becoming a more frequent occurrence, or at least an occurrence that gets noticed more often, as more customers shift online and banks struggle to service them consistently with decades ...
-
CBA’s Facebook face-off
BY CHARIS PALMER A night out with new friends could become very expensive for Commonwealth Bank staff. A draconian new social media policy document – obtained by Business Spectator – suggests follow-up communication on Facebook could get you fired. It’s ironic – when CBA hired forme...
-
Why is it so difficult to search Australian bank websites?
The search experience offered by Australian banking websites has come under scathing criticism from Forrester Research in a new report comparing the web site user experience delivered by Australia’s Big Four banks. The report scored the banks on website value, navigation, presentation and t...
-
Banks and bankers from AU/NZ on Twitter
Since we ran this story on banks using Twitter back in October last year, even we’ve been surprised by the rapid uptake of the micro-blogging service.This month Twitter became the 37th most visited website by Australian users (according to Hitwise), with an annual growth rate of 3,220 per cent (no...
-
BankWest competing on price instead of process
The latest APRA statistics on deposits are proof that a price-competitive product offering is no guarantee of market share, with BankWest losing another $219 million (1.5 per cent) in February, on the back of its $163 million outflow in January.Unless its new Smart eSaver turns the tide, BankWest’...
-
What do consumers think about reduced competition in banking?
Retail Banking Review/CoreData has just released the findings of a revealing poll on competition in Australian banking.It seems one in six (16.7 per cent) BankWest customers and 7.4 per cent of St George customers plan to vote with their feet and leave the bank as a result of the merger/takeover of ...
-
Google Maps in ATM
Catalan bank, La Caixa has embedded Google Maps into its large screen display ATMs. La Caixa has placed the Google Maps within the help section of their ATM service. The maps show the location of the closest branches or service centres to the ATM.La Caixa has taken the initiative and recognised that...
-
Australia’s brave new world of banking
With the bid for BankWest now secured by the Commonwealth Bank, all eyes turn toward Suncorp. While not the heroic finale that Suncorp was aspiring to, being bought by Australia’s largest bank would enable the brand to bunker down and do what it does best – service the Queensland market.The past...
-
CBA provides online business car loans
Online applications for business to business financial service products are few and far between in the current market. This may be about to change with the launch of the new online business vehicle finance service being offered by the Commonwealth Bank.The online system provides conditional approval...
