Posts Tagged Commonwealth bank
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Never mind, I’ll do it myself…
OPINION Connecting strong face-to-face service with online and mobile technology is one of the major challenges facing banks today, says Kiwibank chief Paul Brock (You can read the full issue in Retail Banking Review's March/April edition)). Regardless of the channel customers choose, they’r...
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Are Australian banks slipping into psychopath territory?
OPINION In his 2004 book and documentary The Corporation, legal scholar Joel Bakan argues if the corporation were a person, it would be a psychopath. Bakan makes his case, with emotive language and images, that the corporation is self-interested, inherently amoral, callous and deceitful. The c...
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CBA verifies all the way
Forget having an identity check that's only thorough enough to open an account, CBA has chosen to go all the way with its e-verification system BY CHARIS PALMER The Commonwealth Bank has launched electronic verification for new customers, and has chosen to go beyond its competitors in the nu...
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Did ANZ open a new branch and forget to staff it?
Australian banks are running out of excuses for not serving customers via Twitter, following the establishment of verified Twitter accounts for the Commonwealth Bank and Westpac. The verified accounts go a long way towards ensuring customers communicating with a bank via Twitter can have confiden...
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Trillion dollar baby
Like overprotective parents, the Big Four banks still have a tight rein on Australia's residential lending playground BY JOHN PHILLIPS March 2010 heralded a new landmark in the Australian debt obsession, with outstanding residential lending held by banks passing one trillion dollars for ...
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Terminal illness
Shop counters will soon be groaning with proprietary terminals if contactless transactions don't gain traction BY CHARIS PALMER Acceptance by transit authorities, improved customer education and more innovation are required to drive greater uptake of contactless payments in Australia say indu...
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Commonwealth Bank appoints social marketing manager
The Commonwealth Bank has appointed Niki Epstein as social marketing manager to help drive the bank’s social media strategy. Epstein has relocated from New York to take on the role, which she commenced yesterday. She has a 15 year career in marketing, predominantly in the music and television i...
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Capturing wallet share
Customers in the market for a new credit card have a shopping list of pricing and quality features they want to tick off with ease and speed BY GREG WADDELL Michael is in the market for a credit card. When it comes to credit cards, he is not necessarily loyal to his primary banking provider. ...
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Saving for a rainy day?
Commonwealth Bank and Westpac have stormed to the lead in bank deposits as Australians continue to hoard their cash BY JOHN PHILLIPS The now infamous but more understood Global Financial Crisis spooked investors into overweight cash asset allocations for safety in recent years, but new figur...
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Reality check
The Commonwealth Bank has begun experimenting with augmented reality in marketing campaigns as the industry investigates what role the technology could play in customer service and content delivery. The bank integrated augmented reality into a campaign pitched at 14-17 year olds, as part of a com...
