Posts Tagged NAB
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Yammer on
Real-time staff collaboration and being able to find an expert in-house is now a lot easier as large organisations adopt social tools BY CHARIS PALMER Australian banks are doing little to formally embrace enterprise social software, but that isn’t stopping such software from seeping its way...
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Did ANZ open a new branch and forget to staff it?
Australian banks are running out of excuses for not serving customers via Twitter, following the establishment of verified Twitter accounts for the Commonwealth Bank and Westpac. The verified accounts go a long way towards ensuring customers communicating with a bank via Twitter can have confiden...
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Another senior departure at UBank
NAB direct banking arm UBank has shed another key staff member with the sudden departure of head of online Monty Hamilton. After 13 years with NAB, including 3 with UBank (since its inception under the Star Bank project), Hamilton will finish up on Friday. Hamilton’s departure comes on the back...
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Gray restructures NAB personal banking division
National Australia Bank’s experiment with its direct banking businesses UBank, and its broker and adviser support business NAB Partnerships, is under question after the removal of a number of senior executives and a major restructure of its entire personal banking division, led by Lisa Gray. A ...
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Trillion dollar baby
Like overprotective parents, the Big Four banks still have a tight rein on Australia's residential lending playground BY JOHN PHILLIPS March 2010 heralded a new landmark in the Australian debt obsession, with outstanding residential lending held by banks passing one trillion dollars for ...
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Why is it so difficult to search Australian bank websites?
The search experience offered by Australian banking websites has come under scathing criticism from Forrester Research in a new report comparing the web site user experience delivered by Australia’s Big Four banks. The report scored the banks on website value, navigation, presentation and t...
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You’re the voice
Almost 90 per cent of NAB customers offered the opportunity to use voice authentication IDs have added their voices to accept the technology BY ELTON CANE When Wollongong-based insurer Australian health management became the country's first major public deployment of voice biometric authentic...
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Capturing wallet share
Customers in the market for a new credit card have a shopping list of pricing and quality features they want to tick off with ease and speed BY GREG WADDELL Michael is in the market for a credit card. When it comes to credit cards, he is not necessarily loyal to his primary banking provider. ...
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Mortgage mergers
In Australia's consolidating mortgage sector, how many distribution networks and platforms can the market support? BY ELTON CANE When NAB announced its acquisition of the Challenger mortgage broker network there was a lot of talk from non-bank mortgage providers and broker groups about the ...
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Banks and bankers from AU/NZ on Twitter
Since we ran this story on banks using Twitter back in October last year, even we’ve been surprised by the rapid uptake of the micro-blogging service.This month Twitter became the 37th most visited website by Australian users (according to Hitwise), with an annual growth rate of 3,220 per cent (no...
