Posts Tagged online banking
-
Substance over style
OPINION The recent launch of the iPad2 did not disappoint Apple fans, with enough new additions to keep technology analysts entertained. Focus will now turn to the iPhone 5 and ongoing speculation it will include NFC technology to enable payments. The fact each new Apple release receives so mu...
-
Tales of customer service
Two recent tales of customer service from banks have shown that the luck of the draw when it comes to a bank and its staff has a lot to do with customer satisfaction.Take the experience of Sundeep Kapur, Director Strategic Marketing - Ecommerce at NCR Corporation. While on a business trip to India h...
-
Adventures in real world banking
In the past week I’ve twice had the need to enter a branch to complete deposit transactions. The fact that this felt so foreign was a fascinating reminder of how heavily online banking services have become entrenched in my life. A situation that is true for many customers.On the first occasion I e...
-
Banking still outranks Facebook
Last month we put out a media release highlighting consumers are still spending much more time banking online than updating their Facebook page.You can view the full release here.Ash from Tektime Radio in Melbourne took the time to investigate, and in this podcast of the show we discuss everything f...
-
Selling security
In the last issue of Online Banking Review I covered the progress of some of the banks that have deployed two-factor authentication.The general feeling was more and more customers are looking for increased authentication, and where possible opting in to added security.When I asked the banks if they ...
-
Cybercrime hype – it’s all relative
Nice piece in today's Courier Mail on online banking fraud:"Trust no one, to be safe"I spoke to Paddy Hintz at length on the issue and was bracing myself for another beat up on cybercrime. In reality, it turned out to be a very balanced yarn.I suppose comparatively speaking the moves by the NZ Banke...
-
Online bill payments market should get easier
Bank-owned BPAY has won the battle for online bill payments, with Australia Post this week conceding it will discontinue its Postbillpay Internet service due to “limited uptake and use by customers”.It seems the market could not sustain two online bill presentment offerings, particularly given a...
