Posts Tagged Westpac
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Greenlight for report cards
Australian banks are well represented in global rankings for sustainability reporting. Standards vary and comparisons are difficult, but this may soon change BY ELTON CANE The past decade has seen corporate citizenship and social responsibility reports become an important tool for compani...
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Trading places
Millions of Aussies switch banks every year. However APCA says reducing the barriers to switching would enhance the utility of the payments system. BY CHARIS PALMER Bank account portability looks set to be debated within coming months, with the issue featuring in the submissions of several p...
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Breached and beached?
Privacy breaches by professional contact centre operators left many bank customers high and dry in a recent test of privacy security. BY PETER GRIST Privacy and security concerns remain a critical issue for banks as more people manage their finances via the internet and mobile phones. Ho...
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Are Australian banks slipping into psychopath territory?
OPINION In his 2004 book and documentary The Corporation, legal scholar Joel Bakan argues if the corporation were a person, it would be a psychopath. Bakan makes his case, with emotive language and images, that the corporation is self-interested, inherently amoral, callous and deceitful. The c...
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Fiserv launches ZashPay, paving the way for an Australian deployment
US online banking vendor Fiserv has officially launched its person-to-person mobile payments service known as ZashPay to American consumers, paving the way for an Australian bank deployment. ZashPay allows anyone to send and receive money (currently only in the US), using only the recipients name...
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Did ANZ open a new branch and forget to staff it?
Australian banks are running out of excuses for not serving customers via Twitter, following the establishment of verified Twitter accounts for the Commonwealth Bank and Westpac. The verified accounts go a long way towards ensuring customers communicating with a bank via Twitter can have confiden...
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Trillion dollar baby
Like overprotective parents, the Big Four banks still have a tight rein on Australia's residential lending playground BY JOHN PHILLIPS March 2010 heralded a new landmark in the Australian debt obsession, with outstanding residential lending held by banks passing one trillion dollars for ...
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Why is it so difficult to search Australian bank websites?
The search experience offered by Australian banking websites has come under scathing criticism from Forrester Research in a new report comparing the web site user experience delivered by Australia’s Big Four banks. The report scored the banks on website value, navigation, presentation and t...
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Banks trial online banking apps on Telstra’s T-Hub
Three of Australia's four major banks are preparing to offer online banking tailored to Telstra's T-Hub device, testing their existing mobile applications for the T-Hub's seven inch screen. The T-Hub is a wireless touch-screen device, linked to a Telstra fixed line and BigPond broadband servic...
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Capturing wallet share
Customers in the market for a new credit card have a shopping list of pricing and quality features they want to tick off with ease and speed BY GREG WADDELL Michael is in the market for a credit card. When it comes to credit cards, he is not necessarily loyal to his primary banking provider. ...
